HCL Technologies · Publicerad 19 apr

HCL is the world's largest entrepreneurship and Infrastructure Services division at HCL has managed IT infrastructure operations for more than 250 customers over the past two decades. HCL is driving value to businesses in Sweden's highly competitive economy by delivering information and communications technologies that are helping them build efficiencies, reach newer markets, and gain a competitive edge. HCL has established offices in the cities of Stockholm, Gothenburg, and Helsingborg to cater to its Swedish customers' business needs. As part of HCL's commitment to the Nordic region, the company has had a legal entity and a collective labor agreement in Sweden since 2012.

HCL's Nordic journey began in 1999 with a regional headquarters in Stockholm. Today we have 6 local offices and 3 Delivery Centers with over 2500 consultants doing transformational work for over 30 Nordic customers.

We have a role for Service Desk Specialist in Gothenburg Sweden, please find below the details:

Work Location - Stockholm, Sweden

Start Date - Immediate

Job Type - Fixed Term Contract (3 months) -

Language Dependency - Swedish (Fluent) + English (Fluent)

Job Description

To provide first level support to customers over telephone, email, chat etc. and resolution of escalated tickets as per agreed quality standards within defined SLAs.

(1.) To adhere to quality standards, regulatory requirements and company policies

(2.) To provide support for first call resolution while ensuring SLA adherence

(3.) To ensure that the targets for quality score are met by ensuring minimal/ no rejection or reopen cases

(4.) To ensure that the targets for no. of calls/ tickets handles are met

(5.) Work on value adding activities such Knowledge base update

As a person you are structured and organized. You have a positive attitude and high working moral.

Do you find this role interesting and suitable? Kindly apply sharing your resume with Kavita.naker@hcl.com

For any information regarding the application or the role please reach out to Kavita.naker@hcl.com

Christer Jonsson
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Om företaget
HCL Technologies is a leading global IT services company working with clients in the areas that impact and redefine the core of their businesses. Since its emergence on global landscape after its IPO in 1999, HCL has focused on 'transformational outsourcing', underlined by innovation and value creation, offering an integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and Business services. HCL leverages its extensive global offshore infrastructure and network of offices in 31 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare & Life sciences. HCL takes pride in its philosophy of 'Employees First, Customers Second' which empowers more than 105,000 ideapreneurs to create real value for the customers. HCL Technologies, along with its subsidiaries, had consolidated revenues of US$ 6.6 bn, on 30thSeptember 2016.
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Sista ansökningsdag
22 maj
Antal Tjänster
Data & IT
Mejla Kavita Naker