Maersk · Publicerad 4 feb 2020

Company description:

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com All the way.

Job description:

Main purpose of the role is to deliver a superior Customer Experience to our customers, proactively identify issues and mitigate them by ensuring issues raised are resolved quickly as well as execute all operations tasks on time. Being a Customer Service Agent SCM you will act as the first point of contact for customers and suppliers.

We are at the forefront of developing innovative supply chain solutions. We fuse our global network and depth of expertise with pioneering digital innovations to enable our customers to stay ahead. Our vision is to connect and simplify supply chains across the globe. We are experts in the field of complex, rapidly changing markets such as fashion, retail and technology.

Key responsibilities
  • Manage and coordinate the entire supply chain from origin to destination as Control Tower for a global customer.
  • Drive projects for your area of responsibility to support continuous improvements on internal processes and improve the customer experience.
  • Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
  • Be the primary point of contact for customers and act as an advocate for the customer internally
  • Identify and execute upselling opportunities
  • Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
Required profile:

We are looking for
  • A team player with a "can do" attitude
  • A curious person that constantly is striving to do things better and smarter.
  • Well organized with strong attention to detail
  • Mastering English and Swedish on business level
  • A financial interest and experience working in SAP
  • Great communication skills and able to tackle challenges with proactivity
  • Be perseverant & action oriented
  • Be collaborative and influencing
  • Ability to prioritize combined with good planning skills
  • A problem solver that thrives when taking ownership
  • A healthy drive for personal development
  • Have End-2-End shipping process knowledge - SCM, OCE, VAS
What we offer:
  • Temporary contract for the period of 8 months.
  • We offer you an exciting job opportunity in an international, challenging business environment characterized by high pace and diversity. You will get to focus on creating valuable relationships with our current and new customers
  • This is a thrilling opportunity for professional and personal development in a field of Supply Chain Management and to build an attractive career within an ambitious environment with a lot of international career opportunities.
  • You will be an essential part of the company and get a high degree of personal responsibility
  • The environment is friendly and dynamic, with focus on high performance, results, and respect for our employees; you're valued as part of our team.
* You will work with colleagues in a large variety of positions and roles enabling you to build a great network within Maersk Group.
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Om företaget
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com All the way.
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Sista ansökningsdag
Löpande
Anställning
Vikariat
Antal Tjänster
1
Yrkesområde
Transport & Logistik

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