Technical Manager Microsoft Services at Nouryon, Sigma Recruit

Technical Manager Microsoft Services at Nouryon

Sigma Recruit · Publicerad 7 dec 2020

We are at an exciting phase and leading the way for our users with interesting projects and technical solutions. You could be our new colleague as we now are looking for a Technical Manager Microsoft Services at IM Services at Nouryon. This is an opportunity to drive business continuity and user/business experience where you will bring value in a broad and global role. You will be part of a dedicated and passionate team of colleagues working with our workplace services.

You will
Interesting projects, taking ownership and carrier opportunities are some of the things we can offer you. You will be expected to manage the global workplace related O365 platform and Active Directory services within IM Services including the delivery from suppliers. You will manage service performance and operational delivery within the agreed budgets. You will also ensure consistently high service performance and drive service improvement. Stakeholder management to establish win-win relationships with all parties within the services value chain is another important part of the position.

Other tasks and areas of responsibility are to:

Support other Nouryon, IM Services groups, Solution Architects and Supplier teams in complex and high priority issue analyses and resolutions
Drive and support problem management and improvements in the workplace space
Act as the primary interface with the global service provider for back-end workplace services, being responsible for all operational issues relating to service delivery
Ensure suppliers adhere to agreed processes and delivered services
Manage Workplace operations, budget, and financials including annual operating planning, forecasting, contracts, and invoicing
Participate in Security and Risk Management including Access Control, SOX, and Audits
Ensure that the back-end global workplace brought to a higher level to guarantee a better business continuity.
Drive the delivery of services in the assigned area in line with customer expectations

You are
This position requires you to be highly self-motivated, a technical and troubleshooting expert, and with the ability to multi-task in a fast faced environment. We believe that you are really good at communicating towards users and the technical teams. Other personal traits appreciated are being analytical, independent and challenging. We are very goal oriented and accountability is really important for us. You will be part of a group who very much appreciates you to be a team-player, as internal communication aligning with people on ideas and actions are important for us.

We expect you to have a minimum of Bachelors degree of a relevant field of study, e.g. Data Science. We also expect a minimum of 10 years operational experience and proficient skills, hands-on experience and knowledge on IT infrastructure; Microsoft technologies (O365, Azure, DNS, DHCP) and Active directory, Workstation troubleshooting, and Cloud Management. Technical experience supporting IT end users / End user Computing devices are also required. Proficient knowledge and experience in Vendor Management, Technical design and issue resolution skills will be highly appreciated. Finally, you should be fluent in English, spoken and written.

Want to learn more?
We are collaborating with Sigma Recruit in this recruitment. For more information, please contact Artan Bitiqi at artan.bitiqi@sigma.se, +46 723 61 28 44. We look forward hearing from you!

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Om företaget

We are a global specialty chemicals leader. Markets worldwide rely on our essential chemistry in the manufacture of everyday products such as paper, plastics, building materials, food, pharmaceuticals, and personal care items. Building on our nearly 400-year history, the dedication of our 10,000 employees, and our shared commitment to business growth, strong financial performance, safety, sustainability, and innovation, we have established a world-class business and built strong partnerships with our customers. We operate in over 80 countries around the world and our portfolio of industry-leading brands includes Eka, Dissolvine, Trigonox, and Berol.

We are organized in three Businesses:

Performance Formulations focuses on business lines based on tailored performance that require a high level of customer intimacy, such as those for personal care and agriculture.

Technology Solutions includes business lines that are an integrated part of our customers' processes, such as catalysts and additives for the polymer and pulp industries.

Industrial Chemicals encompasses our salt-chlorine value chain, which supplies end markets ranging from lightweight metals and plastics to pharmaceuticals.

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