HIAB · Publicerad 13 okt

Hiab have taken a leading role in the market to develop digital solutions and product features. The offering grows by the day and we now expand the aftermarket functions in order to support our customers and safeguard the solutions. We are looking for a Product Support Engineer to focus on support for control systems, crane related features and software applications to the Product Support Helpdesk team.

The Helpdesk team belongs to the central business line Cranes and the Quality & Product Support department consisting of 35 employees globally. The product support helpdesk fills an important role as one of the key customer interfaces between the business line and the customer base.


The job responsibilities include:
  • Your main area of expertise: control systems, electronics, softwares, crane features, customer portals and dashboards, connectivity, database handling, IoT and access management to service systems.
  • Via phone, e-mail, social media channels and support systems; receive, log and answer questions from all regions, sales companies, service teams and dealers around the world
  • Provide basic guidance, troubleshooting and error identification
  • Collaborate with suppliers and external support partners
  • Filter critical cases, build problem reports and engage internal functions (Production units, R&D, Product Lifetime Care teams et.al.) for advanced troubleshooting, investigation, warranty claim etc.
  • Facilitate self support, knowledge base management. by continuously filling the library with relevant content
  • Capture customer training need and channel to the training teams

In order to be successful in this position we believe you fulfil the following criterias:
  • Excellent service orientation and communication abilities as well as experience from customer support, technical support and/or sales support in order to build trust with our customers.
  • Patience and strength to deal with multiple problems on a daily basis
  • Strong sense of ownership of customers problems, adaptive to changes and fast movements, yet keep a strong integrity for the business
  • You have a big interest and deep knowledge in factual reporting, investigations, diagnostics and problem solving
  • You speak fluent English and Swedish and preferably master a 3rd language
  • It´s required you have a profound technical interest and technical knowledge of digital solutions and software applications
  • Preferably you are experienced with Hiab products, control systems, C-Space, Terminal software and network technology
- You work are acquainted with IT/IM systems for customer support and service operations
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Om företaget
Hiab is the world's leading provider of on-road load handling equipment. Customer satisfaction is the first priority for us. Around 2,800 professionals at Hiab work to provide high-performance products and services that meet customer needs globally. Our product range includes HIAB loader cranes, JONSERED recycling and forestry cranes, LOGLIFT forestry cranes, MOFFETT truck-mounted forklifts and MULTILIFT demountables, as well as DEL, WALTCO and ZEPRO tail lifts. www.hiab.com

Hiab is part of Cargotec. Cargotec's sales totaled EUR 3.2 billion in 2013 and it employs approximately 11,000 people. Cargotec's class B shares are quoted on NASDAQ OMX Helsinki under symbol CGCBV. www.cargotec.com
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Sista ansökningsdag
20 okt
Antal Tjänster
Data & IT
Mejla Alma Gustafsson
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