Danfoss A/S · Publicerad 13 aug

Job Description
Can you provide our customers with the best service within the Sweden? Are you looking for an exciting and developing job with awesome colleagues? Do you have good communication skills? Then you might be the perfect candidate for our vacant position as Customer Service Representative supporting Danfoss from our office in Linköping.

As Customer Service Representative, you will play a critical role in maximizing customer satisfaction through delivering industry leading service. You will be placed in an exciting role with varied responsibilities including customer service, first line technical support, and sales administration. In addition, you will also have the opportunity to work with other departments on projects allowing your skill sets to be expanded putting you in a strong position to further your career.

Your key tasks will include
  • Own the customer channels, maintain availability and service customers within targets.
  • Proactively manage Service Cloud and SAP, ensuring customer queries or orders are progressed in a timely manner with flawless quality.
  • Ensure 100% of customer interactions are logged onto Service Cloud and progressed in line with relevant process.
  • Ensure all information provided to customers is accurate and consider any special requirements.
  • Work is performed to maintain high levels of accuracy across the department.
  • Prompt and accurate logistic documentation, invoicing and credit activity.
  • Processing returns in line with Return Merchandise Authorizations procedure
The successful candidate will have:
  • 3+ years of experience of working in a Customer Service or Sales Administration role
  • Outstanding numeracy and communication skills.
  • Ability to work well under pressure and to strict deadlines.
  • Excellent team player willing to work collaboratively to achieve team targets.
Moreover, it would be an advantage if you have experience working with Salesforce and SAP.

On a more personal note you have a proactive and solution oriented mindset. Your positive attitude has a strong impact and is infectious to the people you deal with, leaving a smile on the lips of both internal and external stakeholders. You have a "can-do" approach to acquiring new skills and are not afraid to ask questions. Finally, you are a team player who believes that pulling in the same direction is of benefit to the entire organization.

Danfoss offers
A rare opportunity to join a market leading, global company with strong growth ambitions. You will become a key player in delivering top quality support to enable Danfoss to further develop our position in the market and keep our customers happy. There are a range of opportunities within the Danfoss organization – we are a global company with more than 26,000 employees and have a presence in more than 100 countries across all continents.

We offer great benefits such as an annual bonus on top of your base salary, a competitive pension scheme, health insurance and much more.

If you are interested in becoming part of the team, we look forward to receiving your CV and cover letter.

For more information about the position:, contact Susanne Stromberg, Customer Service Manager, +46 13 258 538

Please apply at your earliest convenience. We do not have an application deadline but accept applications as long as the job is posted.The job advertisement will be closed down once we have found the right candidate.
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