Academic Work · Publicerad 10 maj 2019

Delivering Customer Success is an important focus for Qlik. Understanding their Customers needs, creating the right engagement for the right customer at the right time is key. We are looking for a high performance, process-driven Renewal Operations Analyst to drive efficiency, scalability and performance improvement in the renewals business at Qlik. Analytical skills, attention to detail and good knowledge in Excel is required. Sounds interesting? You bet.

Information om uppdraget

The Customer Success Organization at Qlik works to ensure that they understand customer needs, consumption and outcomes. Reporting to the Manager, Renewal Sales Operations, you will play a key role in scaling Qliks renewals business by developing and implementing industry leading best practices in planning, reporting, goal setting, forecasting, and pipeline management within a software renewals business.

You are offered

As consultant at Academic Work you are offered a great opportunity to grow as a professional, extend your network and establish valuable contacts for the future.

Arbetsuppgifter
  • Maintenance and Subscriptions Renewal Operations: day-to-day responsibilities related to supporting DAT and Service Source with reporting and forecasting.
  • Design or document processes using process flow maps and how-to guides.
  • Manage Global Customer Success Reporting (CSO, CSM, Adoption, etc.) related to Customer Success requirements, including the following: o Tracking efficiency of day-to-day work around Subscription Renewals, License Management, and Conversion processes.
  • Support FP&A and CSM Leadership on the BOD Slides and Metrics, including both summary and detail level reporting.
  • Working towards more accurate Portfolio for CSM organization.
Vi söker dig som
  • Bachelors degree in Business Administration, Finance or related; Masters degree a plus
  • Good knowledge in Excel
  • Fluent in English, both speaking and writing
  • Have experience in operation, finance or customer success
Its a plus if you:
  • Experience of implementing analytics and driving operational excellence
  • Have knowledge in QlikView and Qlik Sense
  • Experience working in Netsuite ERP
As a person you:
  • Have strong analytical skills
  • Are a Teamplayer
  • Are highly organized
  • Are self-motivated
Other information
  • Start: asap
  • Work extent: 6 months, with potential extension
  • Location: Lund
  • Contact information: This recruitment process is conducted by Academic Work. It is a request from Qlik that all questions regarding the position is handled by
Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.
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Om företaget
Sista ansökningsdag
löpande
Ort
Lund
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Antal Tjänster
1
Underkategori
Controller

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