Abbott Medical Norway · Publicerad 20 sept 2019

ABOUT ABBOTT
Abbott is a global leader in in life sciences and offers a broad range of innovative instruments for the hospital market. For our division CAHF: Cardiac Arrythmic Heart Failure, we are currently looking for a Customer Service Member based in Glostrup, Sweden. This person will support both the Norwegian and Swedish Market and will thus need to be fluent in both languages

PURPOSE OF THE JOB
For the Norwegian market (and backup for Sweden):
  • Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints
  • Compliant with internal processes and procedures (e.g. Abbott Quality System) and with the applicable legislation.
  • Manage all daily activities in customer service independently
ROLES & RESPONSIBILITIES
Front office activities:
  • Receive & process orders for all customers which are received by telephone
  • Handle customer complaints and perform investigations
  • Follow up on pricing discrepancies with Customer Service management/Tender department/division manager/sales manager
  • Issue required credit notes for returns and complaints within the official procedural deadlines
  • Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergency
  • Organizing return shipments
  • PER (Product Event Reporting) processing and follow up in collaboration with sales reps
  • Responsible for PER handling in line with quality guide lines
Back office activities:
  • Receive & process orders for all customers which are received by e-mail, fax or post
  • Follow procedures related to the receiving, checking and creation of the sales orders/invoices
  • Production of relevant paperwork i.e. packing lists, proforma invoices and credit notes
  • Perform and execute all invoicing in a timely and precise manner incl. responsibility for electronic invoicing
  • Daily control of invoices issued by the system, checking all orders have been invoiced
  • Issue required credit notes for cross-charges, rebates and price corrections within the official procedural deadlines
  • Follow up on backorders
  • Master Data Maintenance (customer, materials, prices)
  • Actively participate in any required product tracking research when required
  • Support quality and sales department in FSCA (Field Safety Corrective Action) implementation
General activities:
  • Consignment and warehouse count (organization, reconciliation and follow-up)
  • Provide hands on training to new customer service employees on customer service related activities
  • Meet all rules listed in the Abbott Code of Business Conduct, the Health Care Professionals and the Stand & Deliver Policies
  • Contact person for some approved suppliers/know the terms and keep others informed, responsible for updating approved supplier log (if applicable)
EDUCATION & COMPETENCIES
  • Upper secondary diploma/High school degree
  • Minimum 5 years of experience in Customer Service, experience in medical device sector is a plus.
  • Fluent in Swedish, Norwegian and English, written and spoken
  • Expertise knowledge of SAP
  • Knowledge of Microsoft Office
  • Team player
  • Customer and service oriented
  • Good organization ability
  • Good communication skills for internal and external contacts
  • Positive reaction to working in a "deadline" environment, stress resistant
  • Integrity
  • Sensitive of initiative and adaptability to permanent evolving organizations
  • Sensitive to the importance of the product
Interested? Please apply with your cv and motivation letter via the ''Apply'' button.

For more information please feel free to contact recruitment.netherlands@abbott.com Attn Marloes Pullens/ Customer Service Rep SE
+ Läs mer om jobbet
Sista ansökningsdag
12 nov 2019
Ort
Solna
Anställning
Tillsvidareanställd
Omfattning
Heltid
Antal Tjänster
1
Underkategori
Kundtjänst

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