Unit4 · Publicerad 19 maj 2021

Jobbeskrivning

Senior professional leader. Great experience in Service Delivery Management and the ability to act proactively when it comes to develop the way our customer work.
  • This position is responsible for managing the overall delivery of Application Managed Service from due diligence through transition and into delivery, whilst achieving excellent customer satisfaction at all times.
  • Establish and execute governance structures
    • Includes plan for communication and collaboration among the Customer Team, Account Team, Services Sales, and the AMS teams
    • Support further sales opportunities in the account
  • Manage change - identify, negotiate and execute contract change orders as required
  • Manage risks and issues
  • Working with AMS delivery teams to
    • ensure service is delivered to appropriate SLAs
    • help our customers develop their processes using our tools/systems
    • plan and execute activities according to the annual plan of services
  • Track action items through to closure and document decisions
  • Manage and maintain up to date and comprehensive release schedules
  • Manage budget - resource burn sheets, investment requests, etc.
  • Manage to required project margin targets by effective resource utilization and cost control
  • Manage resources - driving team performance and ensuring efficient resource on boarding and off boarding
  • Manage delivery - orchestrate quality and manage fulfillment of project deliverables to agreed expectations
  • Act as the link between Unit4 and the customer
    • and together with the customer work on a strategic level when it comes ERP Unit4 and other system in our portfolio
    • and together with the customer make a long-term planning
    • and together with the customer decide, plan and deliver projects/improvements
Kvalifikationer

At least 4 years experience as a Service Delivery Manager level (involving the following experiences)
  • Direct experience managing all phases of Managed Service Delivery from due diligence through to renewal
  • Exposure to managing remote and on-site technical teams across multiple disciplines
  • Managed enterprise level customer management for large, complex customers
  • Managed diverse teams of in more than 1 location and area of expertise
  • Managed contracts of over $50,000 USD services budget
  • Managed the delivery of multiple integrated solution sets
  • Experience managing critical situations for production critical solutions across multiple service teams, managing them through to a successful conclusion
  • Highly numerate, able to construct and manage business models and budgets;
  • Demonstrates ability to apply sound judgment to any situation and negotiate the best outcome for all involved parties; *
  • Advanced level communications skills both oral and written Swedish and English, able to build champions and influence at 'C' level both within Unit4 and customers;
  • Expert level knowledge and experience of project and program delivery best practices; *
  • Able to effectively lead, coach and develop an international team; *
  • Expert/Great knowledge of ITIL concept
Ytterligare information
  • A job that is challenging but has a great deal of variety and the chance to shape the future
  • A flexible and solution-oriented work place; where you work hard but also play hard.
  • The opportunity to further develop your career in a multi-disciplinary organisation
  • Enthusiastic colleagues who are eager to learn from your knowledge;
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Om företaget
Företagsbeskrivning

We are Unit4, a leading provider of enterprise applications empowering people in service organizations. We are on a mission because we no longer accept the digital downgrade that people experience when they swap their personal devices for their work ones. We create business software that fits the way people work, not the other way around. Help us be the best and join us!
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