Academic Work · Publicerad 21 okt 2021

If you are an absolute star in Excel and want to be a part of a highly dynamic company in a fast moving industry, this is the perfect job for you! Samsung is now looking for their next Process Innovation Specialist within customer service to join their team in Kista. If you want great opportunities to grow and develop your skills on a long term basis with Samsung, apply today!

Information om uppdraget

As Samsung grows, processes need to develop and new, smarter ways of working is required in order to efficiently drive the business forward. In this role you will be an essential part of driving this development and taking their customer service processes to more efficient levels.

In this role, you will support and coordinate service tracking development and stabilization, coordinate customer service related projects as well as analyze and report core KPI to management. A great amount of time is spent on analyzing large datasets in Excel, which is why we see that you thrive in analytical processes.

You are offered
  • To work in an international company that is always at the forefront of the tech industry
  • As a consultant at Academic Work you are offered a great opportunity to grow as a professional, extend your network and establish valuable contacts for the future. Read more about our offer.
  • System development and standardization with focus on service tracking towards service partners and system developers.
  • Manage excel files including macro creation for KPI reporting.
  • Drive projects to implement new logics and improve KPI´s.
  • Regularly analyze data and create and lead action plans for improvement.
  • KPI reporting.
Vi söker dig som

You who have:
  • Excellent skills in Excel, being able to program and manage macro
  • Good knowledge of XML and EDI connections
  • High knowledge of system integration and development
  • Good skills in Office package
  • An education within IT
  • A drivers license
  • Excellent English skills in both speech and writing
If you have experience from SAP and have worked with these tyoes of tasks before, it is seen a a great bonus.

As a person you are:
  • A self-starter and like taking your own initiatives
  • Eager and willing to learn
  • Analytical
  • A flexible team player
Other information
  • Start: As soon as possible
  • Work extent: Full time
  • Location: Kista, Stockholm
  • Other: Longterm
Contact information: This recruitment process is conducted by Academic Work. It is a request from Samsung that all questions regarding the position is handled by Academic Work

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.
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Om företaget
Samsung is a highly dynamic company in a fast moving industry, so there are many opportunities to grow and develop! In order to enjoy working with them you must be a doer and a person who appreciates a high tempo, change and like to take your own initiatives. You need to be open to new ideas and new ways of thinking. No day is like the other at Samsung, and we want you to be curious, to see the opportunity in fast and sometimes unexpected changes.
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Sista ansökningsdag
Antal Tjänster
Data & IT

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