Ancestry · Publicerad 17 sept 2019

About Ancestry:
When you join Ancestry, you join our family tree. Backed by history, science, and technology, we're creating a new world of connection, innovation, and understanding. Whether it's reuniting long-lost relatives through DNA or unearthing new family stories from historical records, Ancestry empowers life-changing experiences. With over 20 billion digitized historical records, 100 million family trees, and 15+ million DNA kits sold, Ancestry is bringing the power of personal discovery to people around the world.

Ancestry's Member Services team focus on delivering exceptional customer service to our members. We are customer obsessed and part of that is working as a team and supporting our fellow team members. Our CSA's are from diverse fields, nationalities and backgrounds but what they have in common is an enthusiasm for our product, a passion for customer service and an adaptable attitude to the role as it evolves. We are looking for people with curious minds who will bring an excitement to match our innovative product!

What will you be doing?
  • As a Customer Solutions Associate, you'll be challenged daily, solve head-scratching problems and hear fascinating stories from our members.
  • Ancestry Members are passionate about our products and deserve best-in-class support from us; you'll work with our Members on topics ranging from setting up an account to answering questions about DNA testing.
  • Detective work will play a role in resolving some of our members' concerns and you will work with your manager and team to meet and exceed our targets so that our members have the best experience possible
  • Education is key to enhancing the longer-term member experience, so you will help them learn about product features, solutions for family research, and much more.
  • We support our members seven days a week from 7am until 9pm. We work on shifts to ensure we are available as often as possible
No previous support experience is required but here are some of the qualities we're looking for:
  • A passion for customer service
  • Enjoy meeting challenges and targets with enthusiasm and positivity
  • A problem solver who uses clear & concise communication
  • Flexibility
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Additional Information:

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.

All job offers are contingent on a background check screen that complies with applicable law. For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means
+ Läs mer om jobbet
Sista ansökningsdag
16 nov 2019
Ort
Utland
Anställning
Tillsvidareanställd
Omfattning
Heltid
Antal Tjänster
1
Underkategori
Kundtjänst

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