Royal Canin · Publicerad 18 nov 2020

Would you like to be in an environment where people share your passion? At Royal Canin, we offer you freedom combined with responsibility and the possibility to make a significant difference in your daily work.

We are looking for you who share our passion for pets and who want to give the best help and service to our passioned customers. Are you fluent in Finish plus one Scandinavian language, we will teach you all you need to know to be able to give our customers the assistance they require. You will be a part of a great team that is crucial for the best customers experience.

Here at Royal Canin, which belongs to Mars, your tomorrow starts today!

Location: Head office in Copenhagen

A day in the life of a Consumer Care Coordinator
As a Consumer Care Coordinator, you will be a part of the Consumer Care team in Nordics. You will add the value to the consumer experience with our brand, services and products. You will be a voice of Royal Canin for our clients and consumers while also being the receiver of the insights from them for the knowledge sharing in the team.

Daily, you will follow the Mars Consumer Care standard so mandatory KPIs are accomplished with clients and consumers both before and after the sale, with the aim of ensuring the satisfaction and loyalty of them. That also involves data collection and reporting of consumer care activity while using the CRM system.

Essential duties and responsibilities
As a Consumer Care Coordinator, you will also be responsible for the following tasks:
  • Follow the Mars Consumer Care standard that includes recording consumer contact, acting on the contact, providing opportunity for consumer feedback and reporting consumer data
  • Provide responses to consumers that reflect RC tone of voice ensuring consumer satisfaction and feedback
  • Address the needs of clients and consumers, respond to their requests, while at the same time build the loyalty with them and represent Royal Canin.
  • Support campaigns and promotions coming from the pillars and Digital MKT
What are we looking for?
We are looking for someone that seeks responsibility, drives for the results and is service minded.

You hold a Bachelor's degree, preferable Veterinary nurse or similar will be considered as an advantage. If you have previous experience in Consumer Care or Customer Service, it will be a plus. However, it is not required as we will train you at the role. Having a strong ability to understand Royal Canin Brand and its specialized market will be much appreciated.

You speak Finnish, Swedish and English, as you will use these languages while interacting with our consumers and clients. You have strong understanding of the system database management (CRM) and MS Office.

Do you also think that teamwork is what creates the best results, then this might be your dream job!

We offer
With us, you get the best of both worlds - the feeling of being part of a team at a smaller local site while being part of one of the world's largest privately owned businesses. Royal Canin is a fast-paced workplace with a dynamic and informal culture, with clear principles that have guided us to success by long time.

We also believe that you are passionate about animals. Would you like to be in an environment where people share your passion? You will be located at the head office in Copenhagen, and here you get the opportunity to take part in a culture that builds a better world for pets. That's what drives the company and its employees to perform at the top!

Working life here is never just about a single person, a single project, or a single brand. It's about how you can grab everything that's within your reach and use it to pursue mutual, long-term gain. It's about having ideas. And ideals. It's the mix of integrity and ambition that makes Mars and Royal Canin a special place to work, which is yearly recognized as one of the best workplaces in the world by Best Place to Work.

Apply by uploading your resume and cover letter, in English. Deadline for applying is 13/12/ 2020. Please note that we do not accept applications by e-mail. For questions about the role, contact recruiter Lina Friberg at

As this is a permanent role starting as soon as possible, we very much look forward to your application!

Royal Canin
Royal Canin is part of the Mars family and offers great opportunities for both personal and professional development. Royal Canin offers an exciting and interesting role with nice colleagues in an international organization that invests in its staff. Royal Canin is a leading international company in the industry and the animal feed industry is today one of the fastest growing segments in terms of growth, customer acquisitions and revenues.

If you want to read more about our fantastic company, our values and what drives us, please read more on our website
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