Michael Page Sweden · Publicerad 18 okt

Our client is a new and progressive brand looking for an experienced Head of Retail to join them in this newly created position. We are looking for a candidate who wants to re-write the rules for how their products are sold and serviced, so experience with innovative, service-led sectors is more important than experience from our clients industry.

  • Develop a market-by-market plan for setting up and running retail operations
  • Lead, motivate and inspire a team of regional partners and direct staff to achieve sales and profit targets and to develop their own teams to deliver exceptional customer service
  • Responsible for driving sales and profitability of the retail stores by effective implementation of operating standards
  • Plan and drive new training initiatives that will support the Company's functional objectives and business plans
  • Maintain effective all round communication to ensure delivery of the company's strategy
  • Graduate calibre with a commitment to continuous professional development
  • Extensive senior experience in retail management and customer service with proven experience in a multi-site role, regional manager or head of sales/store operations level
  • Proven track record of increasing & sustaining growth and profitability with extensive knowledge and a demonstrable experience of retail operations, practices and standards including HR procedures
  • Strong leader with previous exercised multi-country responsibility having clearly achieved the development of managers and delivered coaching to management teams
  • Extensive experience of effective change management
  • Excellent communication, presentation, numerical and report writing skills
  • Strong project management and data analysis skills
  • Willing and able to travel extensively
Job Offer

If you are looking to take the next step in your career and would like to join a highly successful international organisation then please send your application to Stefan Begall, responsible consultant at Michael Page.
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Om företaget
Your key priority will be placing your dedication to providing unbeatable customer service at the heart of operations. As head of retail you will take responsibility for developing and managing a store strategy that will deliver consistently improving commercial success. Working closely with your team of area managers and franchise partners, you will ensure that your vision for the brand and your performance expectations filter through to every single employee on every single sales-floor.

This will be a key position which encompasses architecting/planning, growth and operation of a global trading operation. The position would suit an established Retail Operations Director with a proven background in fashion, hospitality or any other sector with global responsibilities of trading multinational stores.

Key to the success of this role will be your ability to negotiate with our partners as well as working with the team to encourage a culture of high performance, in turn driving revenue and profit for the business. You will work across all areas of the business including sales, facilities development, marketing, finance, customer services, etc.

You will come from a strong customer service, sales strategy and management background and will be able to demonstrate your ability to retain and develop a portfolio of retail partners. You'll be able to show how you have taken departments through periods of successful growth and you'll naturally have the charisma, drive and communication skills that would be expected within this role.

The position is based in Gothenburg and reports to the COO.
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