Akzo Nobel AB · Publicerad 20 sept

Surface Chemistry a business unit of AkzoNobel, operates in 50 countries, employing over 1500 people. Based in Chicago, IL, United States with regional marketing centers in Bridgewater, NJ, United States, Singapore and Stenungsund, Sweden, we are leading supplier of specialty surfactants and synthetic and bio-polymers additives. We service a wide range of industries including agro, asphalt, cleaning, fabric care, mining, personal care and petroleum.

We have an immediate opening for an individual who can fulfil the following role as Customer Service Representative (CSR) for Surface Chemistry EMEIA in Stenungsund.

As a CSR in the South Team you will be a link between the customers world-wide and Surface Chemistry's supply chain processes regarding sales order fulfilment.

Main tasks and responsibilities:
  • Review customer enquiry/request before making Sales Quotation or Sales Order.
  • Receipt of orders, input into SAP, order status control, monitoring, invoicing, providing shipping documents and follow up.
  • Ensure that customers'orders are entered accurately and on time.
  • Check stock availability.
  • Acquire the role of information source for both internal and external customers.
  • Be responsible for returns handling and complaints.
  • Take initiative to contact customers and sales when order fulfilment problems occur.
  • Academic degree in Economy or Logistics or corresponding experience/competence.
  • Ability to work under pressure and prioritize in order to be effective.
  • Excellent customer service sense.
  • High social competence and ability to build long term relationship.
  • Experience from working in a global environment.
  • Good knowledge in English and Swedish, additional language skills are considered a merit.
  • Skills in MS Office package.

- Working experience from customer service.

- Knowledge of SAP and especially the OTC flow.

To be successful in this position you have a strong knowledge of order handling. You are confident in your own expertise and deliver results while maintaining a high quality in your work. You are a good communicator both verbally and in writing and you have the ability to operate externally as well as internally within the company, to create long and successful business relations. As a person you are team-oriented, positive and result oriented.

Additional information

We do not accept applications via e-mail. Please apply at our vacancy bank.

We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or manning companies.

For information about the position please contact Julia Marley, Customer Service Team Leader +4630385846

For information about the recruitment process please contact Hugo Jobring, Talent Resourcing partner, phone: +46709577361

For union related questions, please contact:

Anette Elmeflo, Unionen, phone +46 303 850 000.

We value entrepreneurial spirit, personal integrity and social responsibility in our co-workers. In AkzoNobel we recruit and promote our employees on a non-discriminatory, objective basis and strive for a diverse work force.

We perform drug tests on all employees as a part of our effort to maintain a drug-free environment.
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Om företaget
1. AkzoNobel creates everyday essentials to make people's lives more liveable and inspiring. As a leading global paints and coatings company and a major producer of specialty chemicals, we supply essential ingredients, essential protection and essential color to industries and consumers worldwide. Backed by a pioneering heritage, our innovative products and sustainable technologies are designed to meet the growing demands of our fast-changing planet, while making life easier. Headquartered in Amsterdam, the Netherlands, we have approximately 45,000 people in around 80 countries, while our portfolio includes well-known brands such as Dulux, Sikkens, International, Interpon and Eka. Consistently ranked as a leader in sustainability, we are dedicated to energizing cities and communities while creating a protected, colorful world where life is improved by what we do.
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