Becton Dickinson · Publicerad 18 okt 2019

Company description:

BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. BD leads in patient and health care worker safety and the technologies that enable medical research and clinical laboratories. The company provides innovative solutions that help advance cellular studies and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes. The company partners with organizations around the world to address some of the most challenging global health issues. BD has more than 45,000 associates across 50 countries who work in close collaboration with customers and partners to help enhance outcomes, lower health care delivery costs, increase efficiencies, improve health care safety and expand access to health. For more information on BD, please visit www.bd.com.

Job description:

Customer Service Operations Leader

Member of the Customer Service European Leadership Team and the Nordic Leadership Team, the Customer Service Leader is fully responsible to deliver superior Customer Experience for our customers as well as for our partners by leading directly the Operational teams, Customer Care and Tender and Pricing in Nordic.
The core duties include driving operational excellence and continuous improvement of the Quote to Cash (QTC) processes to meet Customer Excellence.
The Customer Service Leader will be accountable for managing a team of associates with whom he will work to engage our customers to improve customer relationship & experience.
Fostering a high morale, high performance environment focused on continuous improvement, he will partner with Commercial and Leadership team in Nordic to achieve aspirational growth, address new business opportunities, develop & implement strategic plans towards the strategic vision of the company and strategic imperatives in Nordic.
In close collaboration with the European team, he will be leading the transformation of the customer service organization and the integration of BDI Nordic customer service. Enthusiastic and inspiring Leader, that will implement and drive change management processes.
In alignment with BD values, the Leader will translate the long-term vision into tactical & operational plans, be a team player, a strong collaborator, intensely guest and partner focused, driven to execute, committed to high quality & high performance and willing to take risks.

Required profile:

KSA REQUIREMENTS (Knowledge, Skills, and Abilities)
  • High & demonstrated expertise and in-depth working knowledge of the integrated end to end supply chain including QTC and customer service operations
  • Proven experience and demonstrated knowledge on project management skills, tools and techniques
  • Proven working experience as a customer service or integrated supply chain Lead in a multi-national company
  • Proven success record of leading a big change initiative in the past demonstrating strong people and change management skills
  • Solid & proven experience in Operational Excellence (process management, value stream mapping and continuous improvement initiatives)
  • Proven ability to influence and drive change through exceptional communication & leadership skills.
  • Excellent communication and interpersonal skills to work effectively across organizational boundaries and with customers, good listener who is able to translate input into actionable information, strong team player with high focus on people development and growing talent
  • Excellent English communication skills, both written and verbal
  • Proficiency on SAP ERP, SFDC CRM and other quote to contract tools & solutions
  • Demonstrated tendency to challenge the status quo, drive constant improvement in processes, and an ability to achieve organizational goals & objectives
  • Team work orientation and result driven
What we offer:

It's a superb, all-round Customer Service career development role with a world leader in medical devices.

So if this describes you and your aspirations, then please click on the APPLY button.
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Om företaget
BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. BD leads in patient and health care worker safety and the technologies that enable medical research and clinical laboratories. The company provides innovative solutions that help advance cellular studies and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes. The company partners with organizations around the world to address some of the most challenging global health issues. BD has more than 45,000 associates across 50 countries who work in close collaboration with customers and partners to help enhance outcomes, lower health care delivery costs, increase efficiencies, improve health care safety and expand access to health. For more information on BD, please visit www.bd.com.
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